Kia Dealer in Kramerville, bad service

The Kia dealer in Kramerviille the service is bad, today morning I had to drop -off my car for service, they manage to give me a lift back to work in the morning, in the afternoon they say I have to make a plan for me to get to my car even telling them that it impossible to arrange for a lift as my car is with them and the car was ready to be collected @ 13H30 but still they can't offer me a lift to come and get my car. what a very bad service that they offering to their customer, thinking that I'm paying them for servicing my car.