Kia customer service sucks

Today was my 2nd time taking my car in to Renault & Kia service centre. 17A, Rivers Edge, Winelands Cl, Stikland, Cape Town

The 1st time they arranged for an uber and did not let me know that my car was ready for collection. I had to call and got no answer from their reception so I arranged for transport. When I got there the car was ready, no call, no sms nothing. Today I took my car in again. I had to arrange my own uber to get back home. It is after 19h00 and I have not heard anything no update to say your car is not ready nothing. Their reception is closed. Needles to say I am without my car.

Please tell me is this normal? I am so frustrated at how a person gets treated. I drove a Huyndai before this, I never had this kind of service.