KIA customer service disgusting

<p>I took my vehicle to the KIA service centre in Stikland on Tuesday 28 June 2016 to have the window winder unit replaced and my driver's seat checked because it felt as if something was loose on the inside.</p> <p>This was a safety concern for me as I thought it could be the airbag or lumber unit.</p> <p>I dropped my vehicle at 0710 that morning, was called later to say my vehicle qould be ready for collection between 16h15 and 16h45. I waitd till 17h20 only to be told by Salome that she doesn't think they checked the seat. The service consultant called e the Thursday to hear about their service and I told her of teh situation, she said she would escalate to the manager, but nobody has contacted me since.</p> <p>Tried calling to speak to Roy [workshop manager] or Philip [branch manager] but they never available.</p> <p>Does Kia not value their customers or is this just a blatant disregard of my needs and safety?</p>