KIA Customer Care Response Shows Lack of Accountability and Poor Service

I am extremely disappointed with how KIA South Africa has handled my warranty-related concerns. Despite following all the proper channels and even escalating the matter through the Motor Industry Ombudsman (MIO), KIA continues to deflect responsibility and push the burden back onto me as the customer.

Key issues: • Rear bumper and mudflaps were confirmed by KIA to be peeling. Instead of arranging repairs under warranty, I was told to manage it myself. • Turbo concerns were dismissed, and I was simply told I’m “welcome to bring the car back” despite the issue persisting. • Delivery issues like invoicing delays and missing spare wheel info were met with blame-shifting and no real solution.

The response lacked empathy, initiative, and accountability. To close their message by stating future communication will be only via legal/MIO is an attempt to shut down customer support rather than resolve matters.

I purchased this vehicle (KIA Carnival) with the expectation of solid aftersales service. What I’ve received instead is an unacceptable lack of ownership and care.

I strongly caution other customers to be aware of the kind of support they might receive post-purchase.

KIA must take full responsibility, facilitate repairs, and treat customers with the professionalism and urgency they deserve.