Kia clutch service

So I bought my Kia Rio (brand new)at Northhcliff Kia in 2019 /01/26.In October 2019 spring came off while I was driving. Call for assistance and it towed in to Weltevreden Kia.Got a call from a consultant(Giovenna)and told me the it will take 20working days to find the spring.It did not make sense and I told my husband who then took over the matter with them.He then called the other branches and actually found out the spring is available ,he called them and told them.They then said they will what they can do however I can continue driving the car because it is drivable and wont cause any damage. Finally the spring was fixed but it was never the same afterwards. It kept making noise while m driving and it was too tense which I did call them and was told that's normal and it will be fine.

2020 March 12th,the car just stopped while I was in the middle of the road.Refused to move,couldn't change any gear. Called my insurance and the car was towed to weltevreden.I am now told I must pay about R8000 because I am not covered.

My concern is ,as per reviews from 2016,the manufacture had complains about the same issues however no one bothers to look into the problem to ensure it does not happen again.

All they care about is clients must pay and they are not even interested in assisting.

Their investigation is based on photos that were sent, the person was never there.

How do I know if in actually fact those are the pieces from my car ?

Why is the diagnose happens via photos ?

How sure are you its drivers pattern ,seeing that is your reason

#Kia South Africa they rip us off day light,you all aware of the issues and never bothered to sort it out???

I REGRET THE DAY I BOUGHT KIA IN MY LIFE ,I SHOULD HAVE KNOWN YOU ARE SUCH SCHEMMERS.YOUR PEOPLE ARE NOT HELPFUL EITHER,GOT NO SERVICE ETTIQUES AT ALL.....

Regards

Winela

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