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bonganimahlubi B

1 reviews | Active since May 2016

12 May 2016, 09:38

Kia Cerato Gear Knob

<p><span style="background-color: rgba(255, 255, 255, 0);"><br />About 3 years ago I bought a brand new Kia Cerato after 6 months or so the " leather " gear knob s****ed peeling and I went to Kia Roodepoort to report the problem after much struggle they replaced the knob. A year latter same thing happened again. <br /><br />Just last month I took my car for 60 000km service and reported that the 3rd time replaced gear knob was peeling again. I was told they will contact the warranty office and if approved they will order the part for me, 3 days later they called telling me they ordered the part <br /><br />Seeing that over a month has passed I called the dealer yesterday, I was told the part had arrived.<br /><br />I questioned why I was not told ? The lady on the line **** and said they tried contacting and I know they never did. She then instructed me to bring the car and told me it will take about 30min to fit. <br /><br />I refused! I do not have petrol and time to be driving to Kia! I bought my car brand new ! Gear knob should not be peeling! I bought a new car to avoid such RUBISH of waisting my time and petrol driving up and down to get a car to be fixed! THIS IS NOT MY MESS OR FAULT ! THEREFORE IT IS NOT FAIR OR RIGHT FOR THE DEALER TO EXPECT ME TO RUN AROUND FOR THEM!!!! THIS IS KIA'S MESS AND I EXPECT THEM TO FIX IT!</span></p>

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