Kia Centurion & SA TERRIBLE!!

Good Morning,

Unfortunately my rating will not be good.

My car was services in December with the “blue tooth not working” noted. The part was ordered and replaced subsequently in January. I returned after collecting my car on the same day as the bluetooth was still not working. They tested it and found that the radio was faulty. Vicky then told me she is going to take it up with Kia SA and get back to me. I never heard from Kia Centurion again. I then called on Monday 23 May to find out what was happening with the replacement of my radio. Was told to bring the vehicle in and it will be looked at and sorted. The same thing happened as advised in January “ Vicky will contact KIA SA etc etc”

I am furious! My radio is now out of warranty (which it was not should it have been fixed in January) I am now told I am liable to fix the problem. I was also advised by JP & Vicky to complain directly to KIA SA and I will receive a better outcome ?

Please advise as to how this became my problem and how KIA is going to resolve this??