KIA CALL CENTRE MUTE

We purchased a vehicle second hand from a private individual and took the vehicle to KIA for its 15000 km service to be told the manufactures warranty doesnt exist. We tried to make enquiries but was told the vehicle was written off hence the warranty has been suspended. The fact of the matter is the vehicle was involved in an accident but was never written off. It is still a code 2. Nevertheless, we asked them to look into the matter and we paid for our 15,000 km service and then came the 30,000 service. Which by this time the warranty issue was just swept under the mat. We sent emails and many phone calls to the Call Centre, Kia Manufacturers Warranty department is managed by Liquid Capital, who just keep forwarding our emails onto M Sure to deal with. M Sure deal with extended warranties which this is not. We are still waiting for Liquid Capital or Kia to come back to us and explain why our manufacturers warranty does not exist .... and to this day, a month later no response.. In the meantime we losing time. Our vehicle is a 2019 Kia Picanto and this vehicle can be verified by Kia as existent and not written off... BUT NO ONE IS TAKING OWNERSHIP OF THE MATTER