KIA BRYANSTON CRASHED MY CAR

I am having the worst service ever with KIA BRYANSTON!! On the 6th June 2018 I took my Kia for service at the dealership in good trust. Later that day, the branch manager Trevor gave me a call to let me know they have crashed my car into a wall driving it to the washing bay. How does a dealership crash someone's car??? I went to have a look and found out they crashed the bumper, headlight and bonnet.

They gave me a courtesy car which consumes more fuel than what I am used to, causing a major effect to my finances as I use my car to travel long distance (160kms) to and from work everyday. They tried to come up with a resolution to replace my damaged car with a new one, but it didn't work out as the amount was working out pretty high for me. I then asked them to go on and repair my car and compensate me because the value of my car will obviously depreciate after the accident, plus I have incurred a lot of stress from all of this and also spending a lot more money on fuel from the loan car they gave me.

My main problem with these people is that they have the WORST communication or NO communication at all!!! I constantly have to call and follow up with them, no one bothers to give me a call or update me on how far the repairs of my car is. I have tried to take it up with the regional manager, Abdul, but it doesn't look like his influence has any effect. I cannot keep going to the dealership all the time because I am at work from 8:30am - 5pm Monday to Friday.

They damaged my property and this is not the kind of treatment I am expecting, I have tried to work with them to reach the best possible solution but it looks like I have to involve my lawyer now.