1 reviews | Active since Apr 2017
Kia Amanzimtoti Service
<p>Hi,</p> <p> </p> <p>I bought a 2014 Kia Picanto 1.2 in December 2016 with 17000km on the clock from Kia Motors Amanzimtoti. As we took delivery we were not given the spare key (my wife asked the sales person if there is spare key and service history and said that there is). I checked the service book and there were no stamps so they said that the original was lost and that we have to take the service book to the place that serviced the car (before taking ownership) in order to get the stamps.... We noticed the car had a couple of cosmetic damages and took it back to Kia and they sorted that out. About a month after that we noticed a oil leak (basically a new car) and we took it back yet again and they sorted it out. When we took delivery the 3rd time we thought that it was sorted out but we battled selecting gears, especially 1st and reverse so we took it back for the 3rd time. The sales person said that he will need a day to get the key sorted out and the service centre said they'll also need the car for 1 day. The service centre couldnt find any fault but when we took delivery the 4th time the gears seemed to be better and we finally had the spare key (it takes 1 hr to cut and program a key so i cant see why the car needs to be there a whole day). I tested the spare key when my wife got home and it didnt even start the car. The car was with Kia for 3 days the last time but obviously nobody bothered actually testing the key. I spoke to the sales person Tuesday and he said he will get the lock smith to come to my house to sort it out and that he will phone me to confirm later. I started phoning him at 16h00 to find out whats happening but i couldnt get hold of him and i left msgs for him but i still have not heard anything...</p> <p> </p> <p>My problems with Kia is that they are only worried about making a sale and after that you on your own.</p> <p> </p> <p>It took almost 3 months just to get my number plates and disc from them, my spare key doesnt work, my service book is still not stamped as i cant get around to doing it (which should have been done by the dealership before i took delivery). </p> <p> </p> <p>I do like the car but i really doubt i will support Kia after this ongoing problematic expierence with Kia Amanzimtoti.</p> <p> </p> <p>It is Thursday today and i have not heard anything from Kia...</p>
Still to this day no one has bothered calling me back. I spoke to the sales manager who put the phone down in my ear. I have left countless msgs for the branch manager to phone me back but still nothing.
My car is still batteling to select gears and my key has still not been sorted out.
This is really pathetic.
You cant complain about the service because there isnt any...
Still to this day no one has bothered calling me back. I spoke to the sales manager who put the phone down in my ear. I have left countless msgs for the branch manager to phone me back but still nothing.
My car is still batteling to select gears and my key has still not been sorted out.
This is really pathetic.
You cant complain about the service because there isnt any...
