Kia Alberton bad service at its best

Took my car in for service at Kia Alberton, I was called after an hour or so, that one of their driver reversed into my car, I asked the service advisor(Jaco) to send me pictures of the damage which he said he was going to do, I didn't get any picture until I asked my husband to go there and take the pictures.

He took the pictures and sent them to me , we asked to be given a courtesy car until they fix my car since I cannot drive to work with a damaged car and I was told that they do not have a courtesy car and that my car was good enough to take me to work or else they were going to take me to work and back on Monday. I refused since I wasn't comfortable with that arrangement.

Jacob vehemently refused saying the boss said they cannot give me a car because they do not have courtesy cars and I also reminded him that he promised sending me pictures which I was still waiting for after 8 hours and his excuse was that he doesn't give out his cell phone number to customers, but I reminded him that he has been communicating with me via email and what stopped him from emailing the pictures.

The service that I am getting from this dealership is not acceptable at all and I want them to provide me with a car by Monday.