INCREDIBLY BAD RESPONSE TIME FROM KIA RANDBURG

Oh my goodness... what is happening with service levels in South Africa?!?<br> <br> Took my car in to Kia Randburg on Friday morning. Had to wait 3 hours in Reception for them to finally confirm what the problem was. They recommended that I don't drive the vehicle as a safety precaution.<br> Was told that approval was needed before parts and work could go ahead, and car should be ready on Wednesday.<br> Today is Wednesday, and approval has still not been given for the work to be carried out... NO parts have been ordered as yet. My vehicle has been with Kia for 4 working days, and NO WORK has been done on it. <br> <br> I have had to rent a car in the meantime (as Kia don't have a courtesy car for me to use), and am paying on a daily basis - just because of Kia's poor internal procedures and processes. Even though the workshop person has been keeping me informed, i think it's totally and utterly ridiculous that their response/turnaround time has been so appalling. Maybe Kia should stop spending so much money on advertising and marketing, and use the money to upgrade and speed up their turnaround times. <br> <br> This is why people change brands!