*********** repair manager

I bought a Kia Rio 1.4 e.x in 2019 around April at Kia Rooderpoort. I took my car for it’s first 15000 mileage service in January 2020. On the 16th of September 2020 I experienced something very dangerous and deadly while driving the car, my brakes did not respond when I pressed on them and they had a grinding sound. I almost died that day but luckily there was no car next to me. I immediately booked my car in at Kia rooderpoort that morning and explained the problems I encountered. The manager at Kia Rooderpoort then informed me that there was nothing wrong with my car, I went on to tell him that I know what I experienced and I wasn’t driving fast as I am pregnant and wouldn’t do anything to put my life in danger. He then insisted that there isn’t any problem and that I was imagining things. Please note that at that time, my car was on 26 000 mileage.

I have went online to search to see if there was anyone else who experienced this problem and saw that there was something similar that happened to another person on 2016.

I was very upset when I left the dealership because I knew that it meant that the problem was not fixed and that the very same issue might happen again.

The problem occurred at that time and did not happen again until today.

It is the 1st of November 2020, I am on 27491 mileage and once again the brakes did not respond to when I pressed on them. What I hate the most is the fact that I told the manger at Kia Rooderpoort that this would happen again and that it would place my life in danger, and he was rude about the whole thing and insisted that there was nothing wrong.

I will be taking in my car to Kia Rooderpoort again with the same problem and I would like them to have a solution for this problem and not keep my car only to tell me that the problems I’m experiencing don’t exist.

If this does not get resolved, I will get in a terrible accident and lose my life over the lack of the company’s interest in resolving customer issues.

My car is still new for me to be experiencing these problems.

I will be engaging with my lawyers about this problem.

I hope that when I take the car in this week it will be resolved.

I urge the head office to try get ahold of me to resolve this matter