how the hell does a business run like this!

<p>I have a Tata that gets serviced by Kia, on a service plan. </p> <p>The first service i took it to kia northcliff, i took it in 1 year after i bought the car. I had to pay for the service as i was told it was meant to be done in January when the car was registered not bought???? bull****</p> <p>Second service i was not going to pay for now! so i book it in January,arrive for my service and ... car was never booked in. </p> <p>Now when you book a car service, you arrange a day off, someone to fetch and drop you back, its not just a simple quick thing! </p> <p>So off we go, to come back next week, booked in. </p> <p>I call during the week before and guess what ??? not booked in once again!</p> <p>I am now furious because my car is due for a service on a plan. </p> <p>I speak to the service manageress, and am promised that its booked in for the following week. </p> <p>I get a phone call during the next week, from another lady, saying shes sorry, but they wont pay for my service as its in January and supposed to be in Febuary or March!!! WHAT???????</p> <p>Well now im upset, becasue the service managress had confirmed with me it had to be done in January!!! </p> <p>So now who do i believe so that my service is paid for by the plan as its supposed to be. </p> <p>I have been trying for a week now to get this all in email and no one calls me bac****! </p> <p>i am totally fed up now. shocking service from this service department and if i could take it ANYWHERE else to be serviced on a saturday i would!!! </p>