HORRIBLE SERVICE at KIA multifranchise Paarden eiland

I have come to believe that the employees at this service centre do not care about their clients. Let alone the employer themselves who disregards clients complaints about their staff. I had my car towed into this service centre for a dragging wheel and some leak that I noticed on the 21st of June 2018. The first person to call me after they received my car was a lady telling me they want to fix chips on my windscreen. So because that is money in their pocket they can attend to it immediately. When I ask her about the actual problem that requires fixing, she tells me someone else deals with that and they will get back to me. Noone got back to me until I called I the following day to find out what is happening, like usual, the actual person dealing with my car doesn't answer my call and the lady at the main desk takes down my details and says she'll pass my message to my consultant to call me back. An hour later, since it was Friday after 4pm, worried that they are about to close and noone is calling me back, I call them back, still cannot get to my direct consultant I decide to enquire with the lady I was speaking to. She tells me that towed in cars take around 48hrs to be assessed which means mine will be done on Monday. I say okay cool. Saturday morning, finally get a call and the lady tells me that they have received my car, mind you, this is 2 days later, and that it takes them 24hrs to assess towed in cars and she'll get back to me on Monday. So already there's the conflicting time estimates from Kia that I am receiving, but fine, there's nothing I can do about it. Fast forward to Monday, no one comes back to me about the assess, I call them and again, can't get through to my consultant, who by the way, is apparently always sitting at her desk but cannot answer her phone, I ask the lady on the phone about my car and she says she doesn't have my information and will ask my consultant to call me back. I told her not to bother because they never do. I think sometime that same day my consultant finally calls me, says that it's been assessed and told me what needs to be replaced and asked if my car is still under warranty, I say yes it is and she says okay, she will log a warranty claim and wait for that but the parts are in Joburg and that will take them around 3 days to get to CPT. On Friday the 29th I call back to check on how far the process is but I am told that no -one is around and they would call me back if I leave my details, again I said no thanks because they don't call back. The reason I kept calling was so I can find out what is happening with the warranty claim and repairs and how long it'll take to have it repaired because no -one was letting me know. So I've been calling them nonstop for 2 weeks and when I finally got to speak to Celeste, she checked my file and said that a warranty claim has been lodged and they are waiting for approval. I asked her how long a warranty claim takes and she said depends on what is being claimed for, and didn't want to give me timelines. I asked her if to her it has ever happened that a warranty claim take more than 2 weeks to be processed and she couldn't give a response, just said she's not my consultant and is just reading what's written on my file. So today, 10th of July 2018, i get a call from them which i unfortunately miss. So I call them back only to be connected to Celeste again because my consultant is apparently not answering. I asked why I was being called and she goes to my consultants desk, I can hear them talking in the background and she finally comes back to me saying that it was the warranty claims clerk that was calling me to let me know that they just sent my warranty claim today for approval. My head literally explodes because a week ago I was told that was done and they are waiting for approval. Only to find out today that my actual consultant never did it and they are doing it for her today. I ask her how is it that everytime I called to check on the status I was being told they are waiting for approval when nothing was even sent, she said it wasn't her, and I told her she's the last person I spoke to about this and she told me they are waiting and she'll call me back to let me know for sure and she never did. With all this frustrating me because now I know I probably have to wait longer for my car I ask Celeste how long warranty claims take and today, she says 2 days. So now I am very angry at the fact that my car's assessment was done on the 25th of June, 2 days of warranty approval would've meant that parts would've been ordered latest 28th of June with 3 days delivery being latest 2nd of July and repairs (giving them 5 days) done by the 6th of July. Mind you these are the timelines done using number of days given to me by the consultants I've spoken to. I asked where my actual consultant was and Celeste said she's on leave. Why do we have to deal with such incompetencies and inconveniences when we are paying for all these services. This service centre is the worst I've ever dealt with since I've had a car. I received similar treatment with taking my Renault to them. I've used other service centres and I've never dealt with such. Consultants call you every step of the way to let you know what's happening, even if there's nothing new, just to let you know they are still busy and actually return your calls if they get a message from you. The consultants at this service station are the worst. Kia needs to do something about this because when we complain we don't mention names but we say kia is ****py and has ****py service.