horrible Customer care anddisgusting service

I have spent the last few months trying to book my service, I have sent multiple service enquiries and tried phoning multiple time (They usually don't answer or hang up)

I needed to book my car in for its service months ago and now have missed my service window and still cannot get hold of Kia for this!

This is unacceptable as I already now know you will tell me my plan won't cover my service because of the window period.