********** Customer Courtesy

I am very unhappy with the service I have received today from Kia Northcliff. First in the morning while awaiting the service I ask for the wifi pass word. The ladies at the front say they do not have wifi at the branch yet I can clearly see it popping up. They finally say only the manager has it and he is not there. I am sure he came back but still no feedback was communicated . Further on I ask for a lift to a place I and an appointment. They further say drivers might not be back in they cannot promise with a non chalant attitude showing total lack of interest to help. Anyway the driver came eventually and took me now when I was done I called to get a pick up back to Kia. Over two hours ago I was told the driver would be there at 1.30pm which still has not happened. I have been the one calling over 4 times to check on the progress and the Indian lady at reception insisted the driver was on the way around 1pm. This was false. I call again at 2pm and get the same non chalant responses of driver is on the way. I ask for drivers number and he just says he left the office he is on the way. I understand the busyness etc which could have caused all this but I sincerely expect bettter service from Kia. Basic communication and concern yo update me on the delay or if I need to find my own way back etc. The reception ladies just do not care to make you smile as you service says or go out of their way to make sure your concerns are addressed or communicate so you know where you stand. You are left frustrated to figure out on your own what could be happening. I have never had such a problem before last year etc but this make me wonder what has happened to courtesy and care for your customers. I am really upset and dissapointed with this whole experience. You can do better. Nomvelo Ncube ********** 858.