Great car, TERRIBLE after sales service!

Had my Cerato for about 4 years now and honestly it's a fantastic car! But the service at the service center in Northcliff is absolutely horrific!

The first service it went for they scratched the whole front bumper and then denied they did it. After a lot of fights they fixed it but put the number plate scew.

The next service I asked them to fix the number plate and my window, I had to wait for a part for the window for a week which was fine but after taking it back when they said it was there, they had ordered the wrong part! They also did not fix the number plate. I took it back a third time and got the window part replaced but still had the exact same issue with the window! After really arguing with them I asked to see the manager, the mechanic who worked on my car and he's job card. On the card it specifically said to fix the number plate and to fix the window, both of which were not done. When asked about why he didn't do it, he simply shrugged he's shoulders and the manager made an excuse for him.

Rudest staff and they can't do their jobs properly! Very poor experience. Will never recommend Kia to anyone even though the actual cars are really great!