Frustrated car owner

KIA Centurion has provided me the worst service I have ever experienced. My vehicle was towed to the dealership on Saturday 13 November 2021. I was contacted by the dealership at 7:30am on Monday morning to say the vehicle has been received. At the time of this review,3:05pm on the 15th of November 2021, I have spent the whole day following up and my vehicle has not had diagnostic run on it yet. More over, they do not want to provide me with a courtesy vehicle while they take their time to find out whatever fault caused the car to not more.

I guess the Unlimited Warranty claim that is advertised is just a lie, you have to jump through hoops to be afforded service and not be inconvenienced while every month I pay for a car. To make matters worse, the car is a year old and has just recently been for its first service at a KIA dealership, yet here i sit without a courtesy vehicle.

You have left a very sour taste on the brand