Frustrated, angered and stressed by Kia Diep River

I have been dealing with Paul Longmore, and the Sales experience I have had from him has been revolting to put it mildly.

I have constantly had to be the one calling and texting him for updates and even inspite of my constantly being on his case he has failed to meet his side of the agreement. On Tuesday I had made it explicitly clear that i would need the vehicle by Friday and he committed to this !

My bank and I were both ready with all the requirements and provided them as immediately as Paul would request them. The bank had been waiting for the invoice from Wednesday and Paul stated that the invoice had to be issued and signed off by the Regional Director due to the loss that would be on the vehicle !! Which was absolute nonsense! But I was patient because Paul had given me his commitment that I would be able to collect the vehicle by Friday. Thursday came and the bank was still waiting for the invoice but there was nothing. I than called Paul on Friday morning and he advised that the Director had finally signed off the invoice on Thursday evening. I than relaxed as I anticipated that he would be forwarding all relevant documentation to the Bank to finalize. When I texted Paul to confirm that I would be coming to collect the vehicle on Saturday morning he suddenly tells me that he only got the invoice at 15h45 on Friday and that he now cant reach my bank!

I have never in my entire life been that furious! All my plans ruined!! There was no sense of ownership or accountability! And quite frankly I'm not sure whether I want this deal to proceed !

I have been heavily inconvenienced! The money I hadn't budgeted for had to go towards Uber's and Cabs because KIA Diep River needs invoices that need to be authorized by an entire Regional Director ! I had planned a party to celebrate my new vehicle on Saturday and this was too ruined because of gross incompetence by the dealership. I needed a vehicle before I could start my new job on the 4th of March, and this I had made clear! I have been paying insurance on a vehicle that still remains with the dealership . I have tried escalating to Jason who is listed as manager, I have called their customer service line and 2 hours later I still have no feedback.

The Salesman now calls me and tells me he will cancel my deal if I want him to ! This after i have already suffered financial loss because of his blatant incompetence! Absolutely no regard for customer service

I'm extremely upset !