Frustrated

1) I purchased a Kia from the Midrand branch, they did not have the spare keys for the vehicle and I was told that they will get it to me soonest. It is 3 years later and I still don't have the spare keys. I have been to the branch a number of time and requested it from a number of people but I have still not received it.<br> <br> 2) I paid for a 5 year service plan, on the 26 August 2015 I took my vehicle in for it's 60 000km service and I was told that I have reached my last service and I would need to pay cash for the next one. I was told that I would need to follow up with the Midrand branch. Had this been loaded on the system correctly in the first place, I would not have to follow up. Kia will need to investigate, resolve the problem and get back to me.