Flawed Kia customer care process

<p> I had my Kia Sportage at a friendly Kia dealer to fix a technical problem (confirmed with an engine fault code). The dealer could not find the problem and gave it back to me after a few days. I phoned Kia SA Customer Care to get assistance to register the technical problem the dealer could not resolve and get more specialized assistance to solve it. Customer care refuses to register the technical problem or to refer me to a department that can, or get me in touch with the Technical helpline as they (Thando Ralivhesa) refer me back to the dealer who could not solve it, as only that dealer can register technical problems or get assistance. This is a flawed process to refer a customer back to the dealer who could not resolve the problem. Or as proposed by Thando, alternatively, to email a complaint about the flawed customer care process to customer care. To me it seems as if they don’t want to help. If Kia can not help me fix the car I will have no alternative to sell it and avoid the brand.</p>