Failed Service and Damage to Vehicle at Kia East Rand

Took my car in to Kia East Rand for the third time for the same set of repairs to be done, only to have one of the repairs not done. "On back order," I'm told, after having confirmed the part was there. "We needed to get you in to get the other repairs done." Dishonest and *********.

The worst part: my car returned from the first booking with a crack in the windscreen (managers evaded any responsibility) and now again for the latest booking another crack on the windscreen in a different spot. My car is in worse shape than it ever was before taking it to Kia East Rand. Never mind the fault the vehicle came with that has yet to be repaired.