Factory Fault on a new 2026 vehicle 4 days after purchase

2 months without a my 2026 Chery Tiggo 4 Pro at Kia Durban South Amanzimtoti, factory fault after 4 days of purchase and Rivedren Naidoo verbalised he has a right to replace and refusing to given me a new car or canceling the dealership and send back vehicle finance at ABSA, Christine Emmanuel at ABSA told me if the we don't come to agreement with dealership there's nothing she can do they both Christine Emmanuel and Rivedren Naidoo told me if I'm not happy I can escalate the matter to MIOSA