Extremely disappointing service Kia

<p>My Kia cerato was booked in for a service on the 24th May 2017.I arrived and called to give my name which wasn't correct as they had someone else's name on with my registration.Any way I got a call at 11.05 by Amelia to say they going to start working on my car.At 14.15 I get a call by Kia Edenvale to say my car service plan is terminated.How is that possible when my car has a 5 year warranty warranty.I spoke to Sureni from Kia head office and he says my car only has a 4 year 90 000 km service plan.How is that possible when there is nothing in my service manual that says 4 year service plan.</p> <p>Everything in my book is 5 year 100 000km plan and it states that in this time Kia will look after all my service needs.Well that never happened.I left my car the whole day for a service that never happened and being inconvenienced.</p> <p>Oh it really gets better my service book is stamped by edenvale Kia stating that a service has been done on my car.but no service has been done.The stamp has the date 25th may 2017 yet my car was taken in on the 24th May 2017.That is *****</p> <p>A shocking experience for a 1st time buyer of a Kia car</p> <p>I don't know what else to say</p>