Exceptionally Bad Service

I bought a car at Kia Northclif in April 2017. On the way to Kia to sign the contract I was rear-ended by third-party and was quite rattled. During the negitiation processes I repeatedly asked the Salesman and finance lady that I did not want a service plan on the car and they confirmed various times that it was not included in the contract . When I signed the contract I was under the impression that it was not included. I also did not receive a copy for myself. After various follow-ups from my side and various enquiries it was indeed determined that a Service plan was added on the vehicle. Again after various phone calls and being told that they are busy with clients, and me also being a client and treated as an inconvenience, they are still resolving the matter. After trying to amicably sort out the matter again from my side and giving them sufficient time to deal with this matter, I am appalled that they do not provide service but are just to happy to sell you a car and take your money. This has been a terrible experience and will think twice when buying a car through a reputable dealership. I would not recommend Kia Northcliff to anyone