Exceptional Service

I booked my car in for a service, when I arrived in the morning she was there will to help and went out of her way to ensure that I understood everything and that she would contact me when it was ready or if they had to do any repairs....pretty standard really.<br> <br> She contacted me at 4pm to notify me my car was ready but I knew I was going to be late cause the traffic was ********** on the N1. She told me that they are normally there until 5.30pm. We were stuck in traffic every turn we made but by 5.45 Rechelle called to find out if I was close. when I said no she organised for one of her managers to take my key and give it to me on Saturday (which they don't normally do) . At 6pm we were in the area and I took a chance to see if she was still there. the phone just rang but shortly after she called back and said she would wait for me to collect my car .<br> <br> I would just like to say thank you and Kia you should be very happy you have such a wonderful young lady looking after your customers.<br> <br> THANK YOU AGAIN RECHELLE.<br> <br> Nicola Strapp