MB
Marlene B

1 reviews | Active since Nov 2018

30 Dec 2023, 18:50

DONT BUY KIA !!!!!!!!

Disappointed with my Kia Picanto automatic's post-service performance. Loved the car until the first service, after which it struggles with gear shifts, high revs, and increased fuel usage. Visited multiple Kia dealers, but faced challenges in getting a proper diagnosis. Even when issues were acknowledged, the diagnostics showed no problems. Frustrating to receive my car back in worse condition after servicing.

Took my concerns to head office, but the lack of attention and dismissive behavior from Kia staff is disheartening. As a loyal customer, it's upsetting to be treated this way. Kia needs to prioritize customer satisfaction and uphold the quality of the brand they represent.

It's regrettable that the service experience hasn’t met expectations and people need to think before they buy any Kia car.

From the day I picked up my car with the bad service I received at Pinetown and still waiting over year for feedback after I received a call to see how my experience was buying a car with Kia and every time I have to deal with Kia the service is BAD!!

PLEASE DO NOT BUY KIA !!!!

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