Dissatisfied with kia

I bought a car in 2019 June. From 2020 November- 2021 August the car has been in for repairs 3 times. It has a manufacturer fault. Now firstly why was i sold a BRAND NEW CAR that has faults. The DP of the pinetown branch is even incapable of sorting such an issue. He sends his new car sales manager and service manager to sort and obviously they have failed on their side to assist me. Then they tell me that kia south africa will call me. Of which they did but it was a call center agent. What a joke!!! The superiors hide when they have to deal with important complaints. All I have requested for is reliable and safe replacement car. I'm really disappointed in Kia as a brand. I don't feel safe at all driving this car.