AS
Ashleigh S

1 reviews | Active since Dec 2018

03 Dec 2018, 12:22

DISGUSTING service from Kia Zambezi

Absolutely disgusting service received from this dealership on the 30th of November 2018. I received my so-called 'new' vehicle on a completely empty tank (the light was on). When I went to fetch my brand-new car, it was not even on the showroom floor but rather in the back part of the dealership where it was still undergoing various tests. I was made to wait 2 hours before I was shown it and when I saw it, a driver by the name of David had the audacity to ask me if they must wash the car for me (it was full of dust from sitting)...

As mentioned previously, the vehicle came with a completely empty tank and when I complained, Emily (new car sales lady) told me that they can refund me some money for petrol (which is SO disrespectful! Why didn't they give it to me with some petrol in the first place????)

On another hand, I was told to fill out all of the forms and sign my life away before I was shown the vehicle. It was quite late in the afternoon and the sun was going down when I fetched my vehicle so I did a quick inspection and everything seemed to be okay as I thought I was getting a brand new vehicle BUT I WAS WRONG!!! The next day (in better lighting) I noticed a small dent and scratch on the side of my vehicle which I didn't pick up at the dealership. Yes, I know I can never prove that the vehicle came with a dent, because I signed my life away before I inspected the car, but overall I am just in shock and am completely disgusted in the service and incompetence of the staff I've had to deal with from this dealership!

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