Disgusting service from Kia

<p>I have purchased a brand new kia picanto in August. On Wednesday, 23rd November I was at work and my car was parked in our school car park. A security guard comes to say that there was an explosion sound and my rear windscreen glass shattered where the border of the glass fell out and the inside of the glass was shattered but it stayed in place. I called Kia Alberton to have someone assist me, only to be told nobody could come and have a look at my car so I was forced to drive the car in that state and take it to them, not knowing what went wrong or if the car was even safe to drive. I was then asked to leave my car there and nobody was able to transport me back to work therefore I had to make my own arrangements which was very inconvenient especially at that time. I was sent a message later that day to say that pictures were sent to the warranty department and that Kia was not going to sort the glass out because it was not a manufacturing fault, they said it was something external but they dont even know what it was. I requested a full assessment report and still havent received one up until now. I had to sort the windscreen through my insurance and was left with excess costs for something I didnt even do! Firstly, how can an assessment of a car be done through pictures????? Is the safety of a customer unimportant to Kia??? I am still unaware of what caused the glass to shatter and the communication has been pathetic. I had to call Kia a million times and finally on the day that my insurance informed me that the windscreen was done I tried calling Kia continuously for almost 2 hours with nobody answering. I am so uneasy when driving my car because I have no idea what happened so I am afraid that it could happen again. I fear for my safety in the car and I dread going through another situation like this because I really dont want to deal with such pathetic service again. If I had known how terrible the service would be, I would have never purchased a car from Kia. For a car dealership to be so dead beat and so uninterested in assisting their customer, especially under circumstances as these is utterly disgusting!</p>