Disgusting service from a Dealer Principal and Sales Manager.

<p>I purchased a 1 yr old Kia Rio Sedan from Kia Randburg in October 2016. The service received by the Sales consultant, Lloyd Kgobane has to date been exceptional, however the company as a whole has no idea of customer service.</p> <p>I paid for my vehicle, upfront in cash. Upon collection of the vehicle, the licence disk had expired. Having paid for licensing and registration, it did not cross my mind at the time, to check the disk on the windscreen. I immediately queried this with Kia Randburg and Lloyd personally delivered me a temporary licence. I was promised by the Sales Manager, Kobus, that the registration papers and licence disk and spare key would be delivered within 5 working days.</p> <p>At the end of November, after emails to Kobus being left unanswered, and Lloyd doing his utmost best to placace me as he himself was not having any luck sourcing the original registration documents or spare keys, I contacted the dealer principal, Danie. One or two conversations later, I was told that they had requested duplicate Registration Papers to be printed so my vehicle could be registered in my name. Danie also promised to order a new spare key through head office. This was BEFORE Christmas!!!</p> <p>In January my third temporary licence expired, again with no answer from Kobus or Danie. Lloyd to my rescue again, delivering my original licence and registration documents to my home, after hours, with his poor child in the car too. Lloyd deserves a medal.</p> <p>It is now the middle of February, 4 months after I purchased and paid for my vehicle in cash and I don't have a spare key!!! No-one besides Lloyd manages to get anything done.</p> <p>Disgusting service from a Dealer Principal and Sales Manager.</p> <p> </p>