Disgusting Parts/Customer Service

I have been sitting on this for a few days now, so I finally decided to send it and see if customers complaints are actually dealt wtih. I called your Parts department at the Edenvale Service Centre and I was put through to a lady by the name of Venessa Webb, I was immediately met with rudeness and aggression, not to mention all the times I was told to hold the line while she spoke to other people in the office. I needed to get parts urgently, but clearly my needs were not important. Inturn, I was cut off and when I called again, I was told to hold as the line was busy, I held on for over 10 minutes, and in the end got cut off again. I felt humiliated and incredibly angered by this behavior. Someone with such poor people skills and a lack of common courtesy should not work with customers. I would like this issue to be addressed immediately.