Disappointing brand with no loyalty, no customer service in fact no service at all.

<p>I bought a KIA Cerrato Koup 2015 1.6 AT GDI new from kia Northclift in August 2015. I must say worst dealership to purchase a vehicle from as they make you sign all the paperwork, then they submit to the bank and closers the deal to take ownership. They then go behind your back to the bank the day you are to receive your car and pull it out and amend as they advise “an error was made”. That is ******* in our country without consent but done by them. Not even a year old yet. My vehicle is financed over the next 6 six and this is quite a high amount of money to finance for a vehicle to which I am loyal to the brand as this is my third Kia.</p> <p>I purchased this vehicle with all the extras and loved the brand as I never experienced any issues with my previous Kia Koup, and my Kia Optima. Until I purchased my current Kia is where I say not true. This Koup however has endless technical issues from 3 months old.</p> <p>I have had issues with this car within 3 months of taking ownership which I have history communicating with Kia. My car was 4 months old, had its injectors replaced, spark plugs replaced, and me without a vehicle for almost a month. This was due to them actually finding fault to what was wrong with the car as they could not say and had to wait for Kia SA to advise.</p> <p>My car had no power, smoking, shuddering, jerking.</p> <p>January 2016 four of my injectors in a less than 5 months old car was replaced, with spark plugs. This was mentioned that Kia cannot advise why a new car had to replace parts of such importance.</p> <p>I was told that this was the issues found and that after replacing these parts my car will never give issues again.</p> <p>Sadly this was not the case. I purchased a brand new Kia Koup first owner and my car is more with Kia in their workshops than with me.</p> <p>May 2016 four months after the parts were replaced, the problem started with my car again, worst than the first time. I was told coil packs, I was told alternator pulleys all sorts of issues which they themselves cannot believe a brand new car packing in all the time.</p> <p>Coil packs replaced, alternator pulley replaced problem is not fixed. My car has no power, jerks, miss firing and the list goes on.</p> <p>I was told a brand new car will be striped to find what the problem. I am currently going three weeks now without my car. I was further advised that my four injectors and spark plugs will be replaced again, again in a car which is not even a year old.</p> <p>This was now advised to me last week. I have purchased this vehicle less than a year ago. My car spends more time in the workshop than with me. I bought a brand new car as my job entails me to be on the road. Unfortunately I have purchased a defective vehicle which Kia cannot replace. Rather keep I have to keep and keep replacing engine parts. KIA received a lump sum of money from the bank which I have to pay over the next six years and I have to drive a vehicle that breaks down and sits with them every five months.</p> <p>Honestly this is unacceptable. I have been to Kia, communicated the issues to KIA SA and till now received nothing back besides a broken car which is at Kia workshops and an instalment which I keep paying for without driving,</p> <p>Honestly KIA is not a brand to market. Not a brand to drive, as it is really disappointing to drive a brand which is defective and has no worth of money.</p> <p>This I will expect from a sideline business car sales, really not from a huge company KIA. We pay for peace of mind, instead receive utter nonsense.</p> <p>I will defiantly be paying legal cost now as I have received no joy from a brand that claims they good.</p>