DISAPPOINTING AFTER SALES SERVICE

Myself and my wife purchased a brand new 2019 Kia Sportage at Kia Somerset West.

After we drove the car off the showroom floor the service was just pathetic and a tornado of endless problems occurred.

Firstly I waited almost a month to receive my registration and number plates after I had to make all the necessary phone calls Approximately 10 calls just to get someone to bring my number plates through. I then had to have it fitted myself.

Secondly we were made promises pertaining to holiday vouchers which we only received 2 months later.

Our spare key of the vehicle was only delivered a month and a half later.

The salesman Byron then requested I bring the car in for a complimentary valet. Upon arriving at the dealership I was given a courtesy car that had no petrol in. When I returned the vehicle and inspected my vehicle after the valet the car was not washed properly after having the car for almost half a day.

I later discovered that there was also a huge scratch on the inside door post whereby the paint was totally removed.

I informed the salesman and requested he get management to call me and two days later nobody called me.

I then called management and he told me bluntly that he will do nothing about it as it is not his priority and that I should take it up with Regional manager. What nonsense is this? Is he not an employee of the organization or brand KiA?

I intend to pursue this matter further as the service really sucks.