Disappointed by service from Kia Brackenfell

My car Kia Sportage 2024 model has a warranty claim on 49000km because of a double clutch issue. Firstly we waited 3 weeks for the parts and were told we can drive the car as it was safe to drive, we are now booking it in and we were told it’ll take 3 days to fix bare in mind this is our daily vehicle we don’t have multiple cars asked for a courtesy vehicle as this is not our fault, we were told this is a Kia South Africa issue and we must sort it out with them… when Kia in Brackenfell could surely have gone the extra mile and made this call to Kia South Africa to resolve.