Damaged vehicle & Pathetic customer service

Pathetic service! I took my car in for a 60 000km service at Kia Fourways on 17/05/2019, my car is still under warranty and I have taken out an extended service plan. Kia Fourways did a walk around inspection of my car when I brought car in for service and I signed a form confirming no damages to my vehicle, only some small scratched on rims and here and there on body of vehicle.

I received my car back with bad scratches on bonnet after car was washed and serviced by Kia Fourways and two months later I am still fighting to have the bonnet repaired or replaced. I have been twice up and down to dealership, liaising verbally, telephone & via email with the new service manager Kim & some other manager Peter. Kia Fourways say they have no proof the damamge was done by them and cannot be their wash bay as it car wash goes through a machine. I have spoken to customer service twice and emailed the Brand Marketing & Communication Manager and still no interest in communicating as to where my query is at or interest in repairing the damage to my vehicle that was not on my vehicle when I took my car in for a service.

I have no choice no but to escalate this to the vehicle ombudsman!