Completely Unfair Service!

Kia has absolutely pathetic service. My brand new vehicle is 7 months old and the exhaust sheared off. Once we manage to get it into the service department in Pinetown we were informed this is not the first time it’s happened to this make and model. We now need to wait a few days for the part to come from JHB. We do not have another vehicle to use in the interim to get to work or get our baby to school. So do we take the loss of our new car and unpaid leave due to your incompetence? Completely unfair! Surely if it has happened a number of times already this should be classified as a fault in the vehicle and we should not be put out of our daily routine due to a manufacturing issue. We should at least be given a vehicle to drive in the interim. What the management did tell us was they could get us a hired car for R1000 per day. We don’t even know how long the part will take to come from JHB so I’m other words I could be paying for 5 days of rental for all I know. I pay R3444 per month and now and extra R1000 per day due to your negligence.