Car rental was never given

On the 22 Nov I was on my way home to the Eastern Cape an my car that is fully serviced and has only 66K on just does. Called kia road side to and I was towed to KIA vereeniging. I explained my situation to a lady called Martha and she told me with a straight face that they won't be helping me then and I should give them 48hours and I should see how I continue my journey the were 5 passengers including two kids. I had to hire a car out of my own pocket, I took this up with Tommy butcher is extremely undermining he told me his dealer won't be paying a cent as there is no part on the warranty agreement where is says they must get me a car, just to prove how less of customer service I got there is a whole page staying that for my situation they were supposed to get me a car same day. All I want is for KIA MOTORS to deal with their dealer and pay me the money I used to hired the car from AVIS. Customer service to certain people a KIA vereeniging is extremely bad bad,