BRAND NEW CAR WITHOUT A SERVICE PLAN

I am an unhappy customer of KIA motors Brits, North West. I bought a brand new PICANTO 1.0 S TART in March 2018. Service was speedy and quick.

I told them I am a new driver but I am purchasing a new car simply because it comes with a service plan.

I didn't wanna struggle with all the hassles of a used car n getting an external service plan.

The manager said I didn't qualify for the car if she didn't reduse some of the additions that came with the car, I said its alright BUT I need a service plan. She came back to me saying I can only have a years service plan n we agreed, even as I signed my contract shows I rejected an external service provider under her instructions cause I had a plan with them. Time came fast for my 1st service for 15km and I contacted the gentleman who helped me, he said no problem, come in on that Thursday, 22/11/2018, which I did at 7:30 around.

Only to be told that I don't have a service plan under my name and I must pay cash for that 1st service.

When I enquire with the sales rep, he has a long explanation that at the end of the day leaves me with questions n no service plan. The best he could tell me was we will get an external provider to call you n you can start your plan with them but you must pay cash for this service n he rushed to let me go.

Bottom line is, I need answers and a service plan re installed on my car if not then I would like to return the car I bought with them.

I wrote to Hello Peter to help me get answers cause I'm being avoided when I personally ask them to fix this.

Is it possible to purchase a new car with no service plan????

VERY UNHAPPY CUSTOMER.