Bad servise rendered , false dignosis given to Insurance , no timeframe for their reports to be given

<p>On the 09/03/2017 the car went for a normal service as always<br />On the 05/04/2017 had a mechanical failure on the car and phoned Kia dealership to advise them of what had happened, and will bring the car on Monday. <br />On the 10/04/2017 took the car to the workshop in the morning ,<br />On the 11/04/2017 Sinead sent me an e-mail advising that they have sent a Quote to S A Warranties , around 12: 26 I sent asked her if S A Warranties has confirmed Authorisation and she said not yet .<br />Around 2:30 I phoned SA warranties and they advised that they have not yet received any claim<br />Phone her again and she said that “IT HAS BEEN HACTIC in the office” , she will sent a quote and a report .<br />12/04/2017 Sinead massaged me and advised that S A Warranties will not be covering the claim and said I will come get the car , However I questioned the report of which no one came back to me .<br />18/04/2017 –sent a reminder regarding the report of which they said they needed to re-examine the car and re do the report ,<br />19/04/2017 they were still busy with the report<br />20/04/2017 they sent a report and advised that they are waiting for the SA warranties to confirm authorisation<br />201/04/2017 @ 14:00 I phoned SA Warranties and they advised that they have not received the claim ( 2nd time around ) after copying them on an e-mail a claim was then logged </p>