Bad Service - Kia Motors Midrand

I called Kia Motors Midrand on Tuesday 26th to book my car for service but the service department wasn't available, fair enough. They called me back about 4hours later, when l was about to called another dealership. I booked my car for Thursday morning as Wednesday was a public holiday. My wife dropped off the car at around 8am, she had to wait, apparently for the driver to take her back home, which is less than 5mins away from the dealership. Eventually the transport arrived, and they were in their way, with another client also in the car, the driver decides to drop off the client who was going almost 30mins away before dropping off my wife, was a bit irritated by that but l didn't make a fuss. Later on during the day we were informed the vehicle was ready, someone picked up my wife from home to the dealership. What ****ed me off was how she had to wait forever at the dealership. No one informing her why she was waiting. She was there for almost 45mins, l have all the recordings of my conversations with my wife as l checked on her. She was clueless on why she was waiting. If a vehicle is not ready do not call a client. Other clients were also getting aggitated by these delays. Eventually she was given our vehicle's keys, no inspection, no send off. I had to inspect the vehicle myself when l got home as my wife didn't even know what to look out for. For R2400 on a picanto service you would have expected them to at least give you value for your money. It was pathetic and I will definitely not be taking my vehicle to this dealership. The engine of the vehicle was dirty, they could have at least dustied it out a little, if there is an extra charge then inform a client. The car wasn't cleaned properly. Someone needs to look into the service at this dealership, l wished a had a different brand vehicle.