Bad Service from Kia Fourways

<p>I bought a Polo 1.2 tsi from Kia Fourways on 26 September 2016. To date I have not received my spare key and there is no communication from them in this regard. It has been more than a month now. I also struggled to get a refund from them for the premium that went off for my vehicle that I traded in due to their lack of administrative s****s. I tried to resolve this with their used car sales manager but his attitude was quite appaling as he reckoned me that he could have sold the vehicle for much more to someone else. I am really fed up</p>