Bad service from Kia Fountains

I am highly disappointed in the service I received from Kia motors in fountain Pretoria.. I bought a car in 2017 and I did not receive the service book now I have to take the car for service the first time I did the service without the service book so this time they need it. The manager and consultant who sold me the car can't assist me when I asked the consultant Mapule she said she will ask the delivery men to deliver it to my workplace in Dainfern still nothing. The manager Maurice does not answer my emails the last time I called him was earlier this week he took my name and number and said he will see what he can do. He hasn't done anything. No sense of emergency whatsoever they only interested in sales after that they don't get back to customers as long as they get a sale