Bad service at Kia Tygervalley

<p>Bad experience at Tygervalley Kia</p> <p>I booked my Kia sportage in for its first service on 28 February at 07h35.When making the first call no response from the service department after leaving my details to contact me 3 days later ,I called back to make the booking.I asked if they do drop offs ,was told yes. The morning of my service I get asked if I need a drop off and to where,I told the lady to Cape Town ,to get told they only do a 10 km radius.Maybe this should be told to you when you book in over the phone. I go inside the waiting area your coffee machine not manned is off.</p> <p>I received a call saying I have 2 chips on the front screen. The lady Jessy explains that the chips need to be glued up. I told her I have the protective fusion and just needs to be serviced ,of which she had no knowledge. The service sticker is on the screen.Instead that it would cost me R495.00 to fix the chips.<br /> <br />I collect my vehicle the next day as I made the arrangement with Patrick after making me wait in your waiting room for 30 minutes as Patrick still books in other vehicles into you workshop.<br />I walked into a office and asked if someone could assist with the collection of my vehicle.</p> <p>Ibrahim assisted by calling Patrick to help me.Patrick hands the paperwork for me to sign. I asked if they done everything that I asked , answer was yes all checked.<br />When walking to my vehicle this was another story. Only to find a very dirty vehicle in and out. Ibrahim offered me a voucher.</p> <p>The ethics of this matter raises alarms with your service department.<br />1 .If my vehicle was not clean as I was told it was (Was my vehicle serviced or just gave my oil filter a polish up.<br />2 .The cracks on the windscreen that I was told over the phone miraculously disappeared when I asked to point the chips out.<br />My gear box 1 st gear is still problem magic and was told nothing was found.</p> <p>I await feedback to this mail.<br />I will never use your Tygervalleybranch again.</p>