BAD SERVICE AND PROBLEM WITH THE KIA SOUL

I have a major problem with Kia. Last week I went to our branch and told them my story: My wife and I have both got Kia Souls and they are both on about 115000Km - just outside the warranty period. My wife heard a noise in the car and took it to be looked at. She was told that the top shock mountings need to be replaced. This cost over R6000-00. A month later my car had the same problem. I went to Kia and told them that they need to arrange with head office to refund my wife and do my repair under warranty as it is obviously a factory fault (both cars same problem after the same number of kilos). I heard NOTHING from the branch. I then phoned and was told that I must call customer care. When asked why they had not called me they said they planned to do it in the afternoon (have no clue why there was a delay). I asked them to send me a message on my phone with the contact details. NOTHING! Later the afternoon I received an email. I called Kia today (Monday) and have been given all sorts of excuses (not saying they are not real) and was told that I would be called back. NOTHING! I called now at 13h15 and was told that there is only ONE person handling all the calls - crazy. Asked to speak to the manager - he is not available. When Kia wants to sell you a car they are "all over you" but when you have a valid problem they just do not come to the party. BE CAREFULL IF YOU ARE THINKING OF BUYING A KIA.