Bad Service and missleading information

<p>Oscar from Kia Fountain gave me a bad customer experience from day one . Firstly they were replacing my car there was no central locking i had to fight for it . I signed document last year August 2016 for service plan and he told m that it was on service plan . On Friday i went to Kia Rooderport and only to find out that the car was not on service and KIA FOUNTAIN did not send docs to Liquid Capital. Now i'm convenienced because someone did not they job well . I really need assistance i need to take this matter further . I feel ļike i'm being taken for granted bu Kia and they don't value me and my needs as customer . I really need this to b resolve or action should be taken in regards to this </p>