Bad service

My name is Mokete Paulus Nhlapo, New second hand buyer of kia cerato (JD10FC GP) with was bought from Kia north last month and I have been trying to get help from the sales person to fix this car from first day to date. I have been trying to get help from the sales person who name is Cecilia Gibson to fix all the problems the car had till this date but I keep taking the car to dealership and she is not fixing it and dekra is not even done on it. On Monday the 16 March she promised to fix everything and send it dekra and bring back the car at 3 but no luck and as per tracker this car was parked at kia and no one took it to dekra for inspection. I really need help from you guys if your brand is treating customers like this after point of sale and if your brand is selling car that a not road worth. I have been trying to get this problem been resolved but I am failing because I also spoken to the branch manager and he promised me to sort out this issue but no luck also and now I am no longer interested in this car because is not road worth.

After this letter I will be taking this problem to hello Peter to make other buyers aware of this service and after I'm approaching ombudsman for help and also inform absa of this service.

Kind regards

Mokete Paulus Nhlapo