Bad service

I purchased a Kia Picanto Smart 1.2 model which we are very happy with, however the service that my husband and I are receiving from Kia Diep River is shocking. I traded my vehicle in and Kia was suppose to settle the amount with the bank, but they were having internal issues which delayed the settlement.

The settlement is only valid for a period of time of which Kia had missed because of their internal issues. I was in contact with both Kia and the bank to try and sort this out. Kia now owes me money because the bank had to debit my account.

It is nearly 3 weeks since this problem and we are still fighting to get our money from Kia. I was asked for proof that the amount was debited for the traded in vehicle, so I sent a screenshot from my banking app, then I was asked a day later for a bank letter to prove my bank details. I supp**** a bank statement with a commissioner of oaths stamp and signature which was not good enough, so I had to take time out of work the following morning to get a stamped letter from the bank. I then arrived at Kia only to be told that it might not be good enough, even though it had my banking details and the stamp required.

We got hold of the manager and he told us that it will be paid. I then get an email today asking for proof that my account was debited, which I have already sent. They couldn't even put our number plates onto the car.

All we want is for Kia to refund us our money which is owed to us, and they won't hear from us again. We would also like to rather deal with another branch e.g. Tokai going further.