Bad service

My car broke down and I had it towed in to KIA multi-franchise in Stikland, Bellville, on Wednesday, 12/08/15.<br> <br> After numerous calls/messages left. I finally get a response from my assigned service advisor, Orlando.<br> This is after I left a message for the manager as well, who is always busy and after I left another message today, doesn't seem to be bothered to call back.<br> <br> So, this past Wednesday when I finally got a call back from Orlando, I was informed my timing chain and timing gear needs to be replaced. I explicitly asked him to keep me up to date, as I require to be at my sites on a daily basis(IT support). His response was that \I'm in good hands". I was informed that they will try and get a car rental for me"